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O2E Recycling Technologies Ltd (O2E) Privacy Statement

Last Updated: January 24, 2021

The EU General Data Protection Regulation, the Data Protection Act 2000 and the Data Protection Amendment Act 2018 serve the right to protection of personal data.

We process your data exclusively on the basis of legal regulations



Your privacy is important to us. This privacy statement explains what personal data O2E collects from you, through our interactions with you and through our services, and how we use that data.

O2E offers a wide range of products and services within the Recycling industry. References to O2E products in this statement include O2E services and devices.


Please read specific details in this privacy statement, which provide additional information about some of O2E products and services and used communication tools. This statement applies to O2E’s interactions with you and the O2E products and services offered and listed below, as well as other O2E products, services and communications with you that display this statement.


Personal Data We Collect


O2E collects data to operate effectively and provide you the best experiences with our products and services. You provide some of this data directly, such as when you get in contact with us using any media, contact us, by email, via skype, via telephone, via WhatsApp, write us a letter or personally meet with us.

We may also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:


  • Publicly-available sources such as open government databases or other data in the public domain.


You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or service, you may not be able to receive that product or service.


The data we collect depends on the context of your interactions with O2E, the choices you make, including your privacy settings, and the products and service you use. The data we collect can include the following:


Name and contact data. We collect your first and last name, email address, postal address, phone number, Company Name, Company Address and other similar contact data.


Demographic data. We collect data about you such as your age, gender, country, and preferred language.


Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and bank account information.


Device and Usage data. We collect data about what products or services you purchase with us.


  • Product use data. We collect data about the features you use, the items you purchase. This data may also include the settings and software configurations of our products where applicable.

  • Error reports and performance data. We collect data about the performance of the products and any problems you experience with them where applicable. This data helps us to diagnose problems in the products you use, and to improve our products and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error.

  • Troubleshooting and Help Data. When you engage O2E for troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident. Such data includes contact or authentication data, the content of your chats and other communications with O2E, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.


Content. We collect content of your files and communications when necessary to provide you with the products you use. For example, if you transmit a file using Skype to us, we need collect the content of that file and may restore it on our systems until you choose to have us delete them. If you send us an email, we need to collect the content of that email and may restore it on our systems until you choose to have us delete it. Other data we collect to provide communication services to you include the:


  • subject line and body of an email,

  • text or other content of an instant message,

  • audio and video recording of a video message, and

  • audio recording and transcript of a voice message you send or a text message you dictate.


We also collect information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with us or our representatives, they may be monitored and recorded.


How We Use Personal Data


O2E uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving) the products and services we offer, (2) to send communications, including promotional communications, and (3) to show advertising about our products and services.


In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience.


Providing and improving our products. We use data to provide and improve the products and services we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, developing new features, conducting research, and providing customer support. Examples of such uses include the following:


  • Providing the Products. We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and automatically tailor your product experiences based on the data we have about your activities, interests, location and application.

  • Customer support. We use data to diagnose product problems, repair customers' devices, and provide other customer care and support services.

  • Product Improvement. We use data to continually improve our products, including adding new features or capabilities. For example, we use error reports to improve security features.

  • Security, Safety and Dispute Resolution. We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software and other licenses, to resolve disputes and enforce our agreements.

  • Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.


Communications. We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or email or other means to inform you or update you or inquire about a service or repair request. For information about managing your contact data, email subscriptions and promotional communications, please visit the “Access and Controls” section of this privacy statement.


Advertising. O2E does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads from 3rd parties to you.


Reasons We Share Personal Data


We share your personal data with your consent or as necessary to complete any transaction or provide any product or service you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email, share photos and documents on OneDrive, Dropbox or similar. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

In addition, we share personal data among O2E-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.


Finally, we will access, transfer, disclose, and preserve personal data, including your content (such as the content of your emails to us, or files in folders on OneDrive, Dropbox or similar), you have shared with us, when we have a good faith belief that doing so is necessary to:


  1. comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;

  2. protect our customers or subcontractors or affiliates, for example to prevent attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone;

  3. operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or

  4. protect the rights or property of O2E, including enforcing the terms governing the use of the products or services - however, if we receive information indicating that someone is using our products or services to traffic in stolen intellectual or physical property of O2E, we will not inspect a customer's private content ourselves, but we may refer the matter to law enforcement.


Please note that at our webpage include links to websites of third parties whose privacy practices differ from O2E's. If you provide personal data to any of those products, your data is governed by their privacy statements.


How to Access & Control Your Personal Data


You can make choices about O2E's collection and use of your data. How you can access or control your personal data will depend on which products or services you use. You can always contact O2E by using email communication. We will respond to requests to access or delete your personal data within 30 days.


Your Communications Preferences


You can choose whether you wish to receive communications from O2E by email, SMS, physical mail, telephone, skype, WhatsApp or similar services. If you would like to opt out you can always contact O2E by using email communication. These choices do not apply to mandatory service communications that are part of certain O2E services which need to secure the proper operation of products or services that are governed by separate products or service agreements that have their own termination method.


Browser-Based Controls


  • Cookie Controls. Relevant browser-based cookie controls are described in the Cookies section of this privacy statement.

  • Tracking Protection. For example Internet Explorer (versions 9 and up) has a feature called Tracking Protection that will block third-party content, including cookies, from any site that is listed in a Tracking Protection List you add. By limiting calls to these sites, the browser will limit the information these third-party sites can collect about you.

  • Browser Controls for "Do Not Track." Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked.


Cookies & Similar Technologies


O2E websites may uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.


Our Use of Cookies and Similar Technologies.


O2E Website uses cookies and similar technologies for several purposes, including:


  • Storing your Preferences and Settings. It may be save preferences, such as language, browser and multimedia player settings, so those do not have to be reset each time you return to the site.

  • Security. We may use cookies to detect fraud and abuse of our websites and services.

  • Social Media. Some of our websites may include social media cookies, including those that enable users who are logged in to the social media service to share content via that service.

  • Analytics. In order to provide our products, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations. This may include cookies from Microsoft and from third-party analytics providers.

  • Performance. O2E websites may uses cookies for load balancing to ensure that websites remain up and running.

Cookies which are on our webpage

First-party cookies:

Cookie name                   Life span                                               Purpose

ForceFlashSite                Session                                                When viewing a mobile site (old mobile site at, the server is forced to not

                                                                                                     display the mobile version and avoid being redirected to the mobile site

hs                                    Session                                                Security

smSession                       Persistent (Two days or two weeks)   Identified registered members of your website

XSRF-TOKEN                 Session                                                Security

Functionality Cookies:

Cookie name                   Life span                                               Purpose

svSession                        Persistent (Two years)                          Identifies unique visitors and tracks a visitor's visits to a website
SSR-caching                    session                                                 Specifies how a website was rendered.
SMSESSION                   Persistent (Two weeks)                         Identifies registered website members

Third Party Cookies:

Cookie name                   Life span                                               Purpose

TS *                                 session                                                  security
TS01 *******                    session                                                  security

(where x is replaced

with a random series

of numbers and

letters)                            session                                                 security

(where x is replaced

with a random series

of numbers and 

letters)                            session                                                 security

Other Cookies

Cookie name                                       Life span                  Purpose

svSession                                            Permanent               Creates activities and BI

hs                                                         Session                    Security

incap_ses_${Proxy-ID}_${Site-ID}       Session                    Security

incap_visid_${Proxy-ID}_${Site-ID}     Session                    Security

nlbi_{ID}                                               Persistent cookie     Security

XSRF-TOKEN                                     Persistent cookie     Security

smSession                                          Two weeks               Identify logged in site members

In addition to the cookies O2E website sets when you visit our websites, third parties may also set cookies when you visit O2E websites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties' web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.

Third paties that may set cookies are:





How to Control Cookies


Most web browsers automatically accept cookies but provide controls that allow you to block or delete them, like you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser's privacy or help documentation.

Certain features of O2E website content may depend on cookies. Please be aware that if you choose to block cookies, you may not be able to use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, they will be deleted and may need to be recreated.


Local Shared Objects or "Flash cookies." Web sites that use Adobe Flash technologies can use Local Shared Objects or "Flash cookies" to store data on your computer. To manage or block Flash cookies, go to


Social plugins on O2E pages


The O2E is represented with selected Internet offers on various social media platforms (for example, facebook, twitter, instagram, youtube). When integrating these offers into our websites, we sometimes use so-called social plugins. These establish a direct connection to the servers of the social networks via your browser and transfer data to the operators already when loading and displaying the contents.


In order to make the connection of the external offers as comfortable as safe, we have this function of the social plugins on O2E pages by default not active. Only when you click the connection buttons of social media content, a connection to the servers of the respective social media platform is established.


(External) Links to the terms of privacy and use of the platform providers:










Notice to Users


O2E products and services are intended for use by organizations and are administered to you in some cases by your organization. Your use of O2E products and services may be subject to your organization's policies, if any. If your organization is administering your use of the O2E products and services, please direct your privacy inquiries to your administrator. O2E is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

If you use an email address provided by an organization you are affiliated with, such as an employer, to access O2E’s services, the owner of the domain (e.g., your employer) associated with your email address may: (i) control and administer your communication with O2E (ii) access and process your data, including the contents of your communications and files.


Other Important Privacy Information


Below you will find additional privacy information you may find important.


Security of Personal Data


O2E is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data over the Internet, we protect it through the use of encryption.


Where We Store and Process Personal Data


Personal data collected by O2E may be stored and processed in any country where O2E or its affiliates, subsidiaries or service providers maintain facilities. O2E maintains its major data in the United Kingdom. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.

We may transfer personal data from the European Economic Area and to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. To learn more about the European Commission’s decisions on the adequacy of the protection of personal data in the countries where O2E may processes personal data, please visit:


If third-party agents process personal data on our behalf in a manner inconsistent with the principles, we remain liable unless we prove we are not responsible for the event giving rise to the damage.


Our Retention of Personal Data


O2E retains personal data for as long as necessary to provide the products and services and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products and services, actual retention periods can vary significantly. The criteria used to determine the retention periods include:


  • How long is the personal data needed to provide the products and operate our business? This includes such things as maintaining and improving the performance of those products, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most data retention periods.

  • Do customers provide, create, or maintain the data with the expectation we will retain it until they affirmatively remove it? Examples include a document you store in OneDrive, or an email message you send to our inbox. In such cases, we maintain the data until you actively ask us to delete it.

  • Is there an automated control, that enables the customer to access and delete the personal data at any time? If there is not, a shortened data retention time will generally be adopted.

  • Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate.

  • Has the user provided consent for a longer retention period? If so, we will retain data in accordance with your consent.

  • Is O2E subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.


Product-specific details:


General. When a customer tries, purchases, uses, O2E Products or services, or obtains support for such products, O2E collects data to provide the service, including uses compatible with providing the service, provide the best experiences with our products, operate our business, and communicate with the customer. For example:


  • When a customer engages with an O2E sales representative, we collect the customer’s name and contact data, along with information about the customer’s organization, to support that engagement.

  • When a customer interacts with an O2E support professional, we may collect Product and Usage data or error reports to diagnose and resolve problems.

  • When a customer pays for products, we collect contact and payment data to process the payment.

  • When a customer receives communications from O2E, we use data to personalize the content of the communication.


Changes to This Privacy Statement


We will update this privacy statement when necessary to reflect customer feedback and changes in our products. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement or in how O2E will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how O2E is protecting your information.


In the event of a conflict between this O2E privacy statement and the terms of any agreement(s) between a customer at a specific O2E product or service, the terms of those agreement(s) will control.


How to Contact Us


If you have a technical or support question, please contact us by email at

office (@)


If you have a privacy concern, complaint, or a question for the Chief Privacy Officer/Data Protection Officer of O2E, please contact us by email at

office (@)


We will respond to questions or concerns within 30 days.


Unless otherwise stated, O2E is a data controller for personal data we collect through the correspondence about or the purchase of our products and services subject to this statement. Our address is O2E Recycling Technologies Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Legal Source:

EU General Data Protection Right:


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